Return Policy
If the product delivered is damaged or does not conform to the product specifications published on our website, we offer a replacement or refund subject to the terms and conditions below.
The return policy is an integral part of the terms and conditions of use of the website, therefore, by agreeing to the terms and conditions of use of the website, you also agree to the return policy contained herein.
When can I return the product?
Subject to The Rustic Shop's return policy, we allow you to return a purchased product if:
- The Rustic Shop has failed to provide services under the contract;
- The product does not correspond to the order or differs from the technical specifications posted on the website;
- Product is damaged;
- The Rustic Shop has not delivered the purchased product within the agreed time;
- The product has a factory defect
When can I return the purchased product?
- If you want to return the product, you must submit the request within 24 hours of receiving the item.
How can I submit a product return/replacement request?
- Please contact us via online chat and/or email us at info@therusticshop.ge
What procedure should I go through to get my money back?
- If you want to return the product, it must have all the parts that came with it when you purchased it, as well as the documentation provided (if any). The returned product must be accompanied by the warranty card, technical manual, other issued documents (if any), intact packaging, accessories, etc.
How is the product reimbursed?
The Rustic Shop will notify you of the decision within 2 business days of the product being returned. You will be notified whether the product will be returned to you.
In the event of a factory defect, you will be notified within 5 business days of the decision to refund or replace the product.
If you decide to return the product, you will be refunded within a maximum of 5 working days
What is the payment method?
- Money can be refunded only by non-cash payment, by crediting the customer's card account with which the item was purchased.